Last updated: [August, 2026]
This Privacy Policy explains how Nepal Calls You ("we", "us", "our") collects, uses, and protects Data Storage and Security your personal information when you use nepalcallsyou.com or book a trek with us.
By using this website or making a booking, you agree to this policy.
Information We Collect
When you book a trek:
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Full name, email, phone number
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Passport number, nationality, date of birth
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Emergency contact details
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Medical information relevant to trekking (allergies, altitude sickness history, existing conditions)
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Dietary requirements
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Payment details (processed through our payment provider, not stored on our servers)
When you browse our website:
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IP address, browser type, device information
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Pages visited, time spent on site
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Cookies (see Cookies Section)
Why We Collect This Information
We use your information to:
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Process your trek booking and payment
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Arrange required permits (TIMS card, national park entry, restricted area permits where applicable)
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Contact you about your trip and respond to queries
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Ensure your safety during the trek, including emergency response
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Improve our website and services
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Send updates or offers, only if you opt in
We do not collect more information than needed for these purposes.
Who We Share Your Information With
We share your information only when necessary:
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Local guides, porters, and lodges on your trek route, so they can support you during the trip
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Nepal Tourism Board and park authorities, as required by law to issue trekking permits
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Payment processors, to complete your booking payment
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Travel insurance providers, if you purchase insurance through us
We never sell your personal information to third parties for advertising or marketing.
Data Storage and Security
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Your data is stored securely and accessed only by authorized staff
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Payment information is handled by our payment processor and not stored on our systems
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We keep your data only as long as needed for your booking, legal requirements, or as required for permits and records
Cookies
We use cookies to:
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Keep the website working properly
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Understand how visitors use the site (analytics)
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Remember your preferences
You can disable cookies through your browser settings. Some parts of the site may not work as intended if you do.
Your Rights
Under Nepal's Individual Privacy Act, 2018, you have the right to:
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Know what personal information we hold about you
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Access your personal information
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Ask us to correct inaccurate information
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Ask us to delete your information, where legally possible
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Object to your sensitive personal information being processed
Third-Party Links
Our website may link to other sites, such as social media pages or partner websites. We are not responsible for their privacy practices. Please review their policies separately.
Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated date.